Refund Policy

Our promise

We offer a 7-day money-back guarantee on all one-time website projects. If you're not happy with our work, you get your money back. Simple.

How it works for one-time projects (websites)

Our standard refund policy for one-time projects:

• 7-day window: Refund request must be submitted within 7 days of website launch (i.e., when we push it live to your domain)
• Revisions first: You must have given us at least 2 rounds of revisions to address your concerns. We can't refund without trying to fix the issue first.
• Processing time: Refunds processed within 14 business days via the original payment method (Stripe, Razorpay, Wise, bank transfer, etc.)
• Third-party costs deducted: If we've already incurred costs for premium plugins, stock photos, paid hosting, etc. on your behalf, those amounts are deducted from the refund.
• Domain ownership: If a domain was registered on your behalf, that domain remains yours (we don't reclaim it).

Care plans (Sambhal Lo monthly subscriptions)

Care plans are different — they're ongoing monthly services. Our policy:

• No refunds for partial months: If you cancel mid-month, the current month's fee is non-refundable.
• No future charges: But once you cancel, no further monthly charges happen.
• Annual prepay refunds: If you paid annually upfront, we refund the unused months pro-rata (minus a small admin fee of CAD 50).
• Cancel anytime: No long contracts, no exit fees beyond the above.

SEO services

SEO services are non-refundable once work has started, since we incur immediate costs (content writing, link building, etc.). However:

• If we materially fail to deliver the agreed scope, we'll work on it until corrected at no extra cost.
• If you cancel mid-month, we complete work for that month, then stop — no future billing.
• Setup fees (one-time) are non-refundable once setup work has begun.

Ad management services

Our ad management retainers are similarly non-refundable for past months — but you can cancel future months anytime. Note:

• The ad spend that goes directly to Google or Meta is between you and them. We don't process or refund those amounts.
• Our management fee (15% of ad spend or CAD 999/month minimum) is non-refundable for completed work.

What's NOT refundable

• Domain registration fees (paid to registrars like GoDaddy, Namecheap)
• Premium plugin licenses (paid to plugin developers)
• Stock photo purchases (paid to Shutterstock, Adobe Stock, etc.)
• Hosting fees (paid to hosting providers like A2 Hosting)
• Payment processor fees (Stripe, Razorpay charge ~2.9% + processing fees that are non-recoverable)

How to request a refund

Email info@marketing4leads.com or WhatsApp +971 54 333 6768 with:

• Your name + business name
• Original invoice or receipt
• Reason for refund (helps us improve)
• Confirmation of payment method to refund to

We respond within 4 hours and process within 14 business days. No interrogation, no guilt trips.

Disputes

If you ever feel a refund decision was unfair, escalate to the founderlamba.km@gmail.com directly (founder). We'll review personally and find a solution.

For unresolvable disputes, governing law is India (Ludhiana, Punjab) — but we always try to resolve amicably first.