Mr. Sharma had run his grocery store in Surrey for 12 years on word-of-mouth. Younger generation kids told him 'Papa, hum WhatsApp pe order karenge, but you need a real system.' We built a 220-product bilingual e-commerce site that 3X'd his weekly orders.
From 30 to 90+ weekly orders in 6 weeks
Atta, dal, masale, dairy, fresh produce, ready-to-eat, frozen — categorised, searchable, with photos.
Customers add to cart → WhatsApp opens with full order, address, total. Sharma family confirms via WhatsApp, delivers same day.
Banner section shows 'Today: Mango 5.99/kg', 'This week: 5kg atta 19.99'. Customers check site daily for deals.
Map shows Surrey, Delta, North Surrey, parts of Langley. Customers know if they qualify before ordering.
Each product: 'Atta (ਆਟਾ)' — searchable in both languages. Punjabi customers thrilled.
Customers can prepay or pay on delivery. 60% choose prepay for 5% discount.
Pehle 30 orders pe hum confused ho jaate the. Ab 90 orders aate hain aur sab smooth hai. Punjabi customers WhatsApp pe Punjabi mein order karte hain — ye unko bahut comfortable lagta hai.
Total cost: CAD 1,499 · ROI achieved within 3 weeks
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Real results from real Indian businesses.